- Cancellations for group bookings must be made by phone at least 24 hours prior to the scheduled visit. Cancellations made after this deadline, or failure to arrive (no-show), will result in a full charge.
- The Museum reserves the right to cancel a visit due to circumstances beyond its control, such as emergencies or technical malfunctions. In such cases, a full refund will be issued. The Museum and/or its representatives shall not be held liable for any direct or indirect damage or loss resulting from such a cancellation.
- Visitors are requested to arrive 15 minutes before the scheduled tour time.
- Each tour can accommodate a maximum capacity of 25 visitors. Larger groups will be split into separate tours, entering at 15-minute intervals.
- Punctuality is mandatory. Late arrival may lead to the cancellation of the visit or a shortened tour, depending on the Museum’s schedule and availability on that day.
- Rescheduling: Requests to move a visit to a different date will be honored based on availability only.
- The exact number of participants must be updated no later than one day prior to the visit. If no update is received, billing will be based on the original (higher) number of participants booked.
- Bringing food or beverages into the museum galleries is strictly prohibited.
- Photography is permitted, provided that no flash is used.
- Health Advisory (Photosensitivity/Dizziness): For individuals prone to dizziness or light sensitivity: Certain galleries utilize multimedia displays that include flickering, strobe effects, and flashing lights.
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